Daola Privacy Policy
Daola (USA) Inc., doing business as Daola ("Daola", "we", "us", or "our"), operates the Daola shopping application and related services (the "App"). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the App.
By using the App, you acknowledge this Privacy Policy. If you do not agree with it, please do not use the App.
1. Information we collect
Information you provide
- Account and authentication information: mobile number, username, password, nickname, profile information, and verification information used to create and access an account.
- Order and delivery information: recipient name, phone number, delivery address, order details, invoices, returns, refunds, and logistics information.
- Payment and transaction information: payment method, transaction identifiers, amounts, payment status, refunds, membership purchases, and wallet or reward transaction records. Payment card or bank credentials are processed by the applicable payment provider when possible.
- User content: profile photos, product review photos, return or support evidence, messages, and other content you choose to submit.
- Support information: information included in customer service requests, complaints, and communications with us.
Information collected automatically
- Device and app information: device model, operating system, app version, language, network information, identifiers, crash information, and security or diagnostic information.
- Usage information: pages viewed, searches, product interactions, cart activity, order activity, feature usage, and timestamps.
- Location information: approximate or precise location when you grant permission, used for nearby stores, maps, delivery addresses, and related services.
2. How we use information
- Provide, operate, maintain, and improve the App and shopping services.
- Create and secure accounts, authenticate users, send verification codes, and prevent fraud or abuse.
- Process orders, payments, deliveries, refunds, returns, memberships, rewards, and customer support requests.
- Display products, promotions, recommendations, store locations, and order status.
- Enable camera, photo upload, map, location, sharing, and customer service features when requested.
- Communicate with you about orders, service notices, security events, and support matters.
- Monitor performance, diagnose errors, protect our services, and comply with legal obligations.
3. Permissions
The App may request access to the camera, photos or storage, location, network status, microphone or media features, and device information. We request and use these permissions only for the related App features, such as scanning, taking or uploading images, locating nearby stores, delivery services, video or customer support features, and security. You can manage permissions in your device settings; disabling a permission may prevent the related feature from working.
4. Sharing and service providers
We may share information with service providers that help us operate the App, including cloud hosting and object storage providers, SMS verification providers, map and location providers, payment processors, logistics providers, customer support providers, security providers, and analytics or diagnostic providers. These providers may process information only to provide services to us and must protect it as required by their agreements and applicable law.
We may also disclose information when required by law, to protect users or the public, to investigate fraud or security incidents, or in connection with a merger, acquisition, financing, or sale of business assets. We do not sell personal information for money.
5. International processing
Our service providers or servers may be located in countries other than the country where you live. Where required, we use appropriate safeguards for cross-border transfers and process information in accordance with applicable privacy laws.
6. Retention
We retain information for as long as needed to provide the App and services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and meet legal or accounting obligations. When information is no longer required, we delete it or retain it only in an aggregated or de-identified form where permitted by law.
7. Account deletion and data requests
You may request deletion of your Daola account and associated personal information by emailing wwwdaolacom@gmail.com with the subject Account Deletion Request. Please send the request from your registered email address and include your username or account ID so that we can verify the request. We normally process verified requests within 3–5 business days.
Some information may be retained where required for legal, fraud-prevention, security, dispute-resolution, or financial-record purposes. After the required retention period, it will be deleted or de-identified. Account deletion is permanent and may prevent recovery of account history, orders, rewards, or other account content.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
9. Children
The App is a general shopping service intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so that we can investigate and delete it where required.
10. Your choices
You may access or update account information through the App, control device permissions through your operating system, and request access, correction, deletion, or other rights available under applicable law by contacting us.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Your continued use of the App after an update means that you acknowledge the updated policy.
12. Contact us
For privacy questions or requests, contact:
Daola (USA) Inc.
Email: service@daola.com
Privacy requests: wwwdaolacom@gmail.com
Website: https://daola.com/